Travelling to a foreign country, especially if you have never been there before results you have questions. We have collected all the most popular topics, but if you still have some more, feel free to ask!
The answer to all your questions!
Our rates cover the accommodation fee, VAT, daily cleaning service, wireless internet, A/C, and television channels. The local city tax, currently 4%, is also included though it is subject to change as per local regulations.
Disorderly behavior or non-compliance with the rules and regulations will result in eviction as well as payment for any damage caused. The guest will be held financially responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.
Yes, we will manage your taxi pick-up and airport transport upon request. Our contracted partner provides fixed fares, no waiting time, and personalized pick-up.
Unfortunately, being more than 100 years old, the building lacks an on-site parking garage. Street parking is available directly in front of the building, but from 8:00 AM to 8:00 PM on weekdays, you'll need to pay an hourly fee using the parking meters. Alternatively, there is a parking garage 50 meters away on Holló Street, which offers hourly fees and discounted pre-paid daily rates.
Yes, smoking is forbidden inside all apartments and within the building, but is allowed on the balconies of the apartments that have them. A violation of this policy will result in a 100 EUR cleaning fee for cleaning smoke residue.
No, pets are not allowed in any part of the building.
Yes, we offer a free daily housekeeping service that includes daily cleaning, towel changes, and bed linen changes every three nights.
Yes, high-speed wireless internet is available for free in both the apartments and the restaurant.
Unfortunately, the apartments are not equipped with washing machines. However, our team is available to assist you in locating the nearest laundry service.
The kitchen is equipped with a refrigerator (with freezer), microwave, electric kettle, electric stove, coffee machine, cookware, dishes, and cutlery, ideal for preparing meals for two.
Yes, you can request an iron at the reception. Ironing boards are available in all apartments.
Our Standard Studio apartments are intended for two guests. Superior Studio apartments are suitable for up to three guests, and Deluxe Studios can accommodate up to four people using convertible couches that convert into single or double beds.
Our apartments are tailored for two people, with no additional beds available except for baby cots for small children and convertible sofas in our Superior and Deluxe Studio apartments.
Certainly, upon prior request, we can arrange for a baby cot, high chair, and baby bath tub to be placed in your apartment. Please notify us via email or include this request in your booking notes.
The fastest and most convenient way to book your apartment is through our online booking engine on our website. It only takes 2-3 minutes, and your reservation will be confirmed instantly. You can also contact us via email using the form on our website, or call us during reception hours from 9:00 AM to 6:00 PM. Email requests are handled within 24 hours. Please be aware that your credit card information will be required to confirm the reservation.
Your booking will be processed within 24 hours and you will receive a welcome email containing valuable information to help you plan and prepare for your stay. If you do not receive our welcome email within 24 hours, please reach out to us, as some emails may be filtered as spam.
Cancelling your reservation at least 3 days before your arrival incurs no cancellation fee. If cancelled within 2 days of arrival, the cost of the first night will be charged as the cancellation fee.
Check-in begins at 3 PM. While we cannot guarantee early check-in, you are welcome to drop your bags off at our reception and return at 3 PM to complete the check-in and access your room. Please let us know your expected arrival time to help us ensure a smooth check-in process.
Check-out time is at 11:00 AM. If you need to leave before our reception opens, please notify us in advance and leave your key in the apartment when you depart. For those leaving the city after 9 AM, luggage can be stored at the reception after check-out, provided it is collected by 6:00 PM. Depending on availability, you may extend your stay beyond 11:00 AM, but a late check-out fee may apply.
Payment is due at check-in and is possible in cash (HUF or EUR) or by credit card.
If you have any further questions, please do not hesitate to contact us directly!
Address: 1074 Budapest, Dob u. 21.
Email: info@heritagehome.hu
Phone: +36 30 303 4502 ( during reception hours)
Reception hours: 9:00 AM - 6:00 PM every day